General Cargo Customer Satisfaction Survey Form (GCCSSF)

Please enable JavaScript in your browser to complete this form.
1. How often do you use the service?
2. What is your prefered method of ordering?
4. Which type of shipping do you use most often?
7. Please rate the following statements regarding our staff:
Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
The courier arrived within the specified delivery time
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The courier was friendly and helpful
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The courier provided me with the correct documentation for the goods delivered
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The staff at the desk were polite and helpful
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The staff at the counter provided me with the correct documentation
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
9. Please select the extent in which you agree with the following statements:
Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
Shipping was carried-out according to the agreed conditions
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Goods arrived in full and were undammaged
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The packaging and product/s were undammaged
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
10. Have you ever used our complaints department?
11. Have your complaints been resolved to your complete satisfaction?
** If you have not used the complaints service, please skip this question.
13. Would you consider recommending our shipping / courier service?